AI helpdesk software that automates IT support across every channel
Automate repetitive support requests before they reach your team. AurionAI handles IT and customer service requests automatically by phone, chat, email and WhatsApp so your team focuses on work that actually needs them.
Connects to your existing ITSM in 48 hours. 60% of L1 requests resolved without human intervention. Free to start, no credit card.
EU-hosted · AWS Paris · GDPR-ready · 10 voice languages · HaloITSM · ServiceNow · Freshservice · Jira SM · Freshdesk · Zendesk
How to reduce support costs
Most cost reduction efforts focus on the wrong lever: better tools for your agents, more training, tighter SLAs. The volume problem stays untouched.
IT Support
Password resets, VPN access requests, ticket status checks, software installs. These requests require no expertise and no escalation. They arrive in volume every day and consume the majority of your team's time and budget.
Customer Service
Order status inquiries, refund requests, account updates, FAQ questions. Your agents answer the same questions hundreds of times a week. Each one costs the same as a complex case — but delivers none of the value.
When an AI agent handles the repetitive requests, your team focuses on the cases that actually need them.
60%
of support requests are repetitive and automatable
€15–25
average cost per human-handled L1 interaction
48 hours
average AurionAI setup time
Two products. One platform. Built for your team.
No helpdesk yet?
AurionAI replaces email-based ticket management with a full AI helpdesk including chat, email, unified inbox, and help center. Your team gets a real support platform in 48 hours, without a 6-month project.
Already using an ITSM?
AurionAI adds an AI voice and chat layer on top of your existing HaloITSM, ServiceNow, Freshservice, or Jira without replacing anything. Your phone calls and messages get handled automatically. Your ITSM stays exactly as it is.
One AI - Every channel. Phone, chat, email, WhatsApp and more
AI Voice Agent
Answers IT support calls automatically, in 10 languages
Real conversations with low latency. The caller speaks naturally. AurionAI understands, authenticates, and resolves. No phone trees, no hold time.
AI Chat Widget
Instant support on any website or portal
Drop it anywhere. The AI answers questions and creates tickets in your ITSM. When a visitor asks for a person, an available agent joins the chat live from the Inbox. Fully brandable.
Email Channel
Processes your support inbox automatically
Forward your mailbox to AurionAI. It reads, classifies, drafts replies, and creates tickets. Your team reviews only what requires judgement.
Unified Inbox
Every conversation from every channel in one place
Voice, chat, email — one view. Take live chats from the waiting list, reply in real time, and let AI draft replies, suggest article links, and surface relevant context on every message.
Help Center
Self-service before the ticket is submitted
A branded, SEO-indexed knowledge base with AI-suggested solutions. Reduces ticket volume before requests reach your team.
Same AI, where your customers already are
Connect your WhatsApp Business account. Your AI agent handles requests through WhatsApp with the same intelligence as every other channel, inside the same unified inbox.
Works with the tools you already use. No extra fees. No lock-in
All 6 integrations are free on every plan including the free plan. Connect your ITSM in under 48 hours. No coding required, no proprietary connectors, no vendor lock-in.
Live in 48 hours. Here's how it works.
Connect your tools
Link AurionAI to HaloITSM, ServiceNow, Freshservice, Jira, Freshdesk or Zendesk in under 48 hours. No coding, no migration, nothing changes in your existing tools.
Your AI agent goes live
Phone calls, chat messages, emails and WhatsApp conversations are handled automatically. The AI authenticates callers, resolves L1 requests, creates tickets, and brings in a live agent on chat when someone asks for a person.
You see everything
Every call, chat, email and message in one unified inbox, including live chats your agents take over. Full transcripts, recordings, ticket history, and resolution analytics in real time.
Start free. Scale when you're ready.
Save 20% with annual billing. All integrations free on every plan. Cancel anytime.
Free
€0forever
- 25 voice minutes (lifetime)
- AI chat widget with live agent chat
- 10 KB articles included
- 10 seats included
- No credit card required
Helpdesk
€31/seat/mobilled annually
- AI Chat Widget + live agent chat
- Unified Inbox
- Email Channel
- 50 KB articles included
- All ITSM & CS integrations
- Unlimited AI resolutions (fair use)
- AI Copilot included
Voice + Helpdesk
€190/mo (1 seat incl.)billed annually
- Full helpdesk (all channels) + live agent chat
- 450 voice minutes/month
- All ITSM & CS integrations
- Call recordings (AES256)
- Email support (24h SLA)
- Unlimited AI resolutions (fair use)
- AI Copilot included
Enterprise
CustomContact sales
- Minimum 10,000 min/month at €0.25/min
- Unlimited seats
- Custom SLA
- SSO (Google, Microsoft, Okta)
- 24/7 priority support
Save 20% with annual billing · All integrations free on every plan · Cancel anytime
Prices exclude VAT. VAT is calculated at checkout based on your billing country. EU businesses outside Belgium that enter a valid VAT number at checkout are not charged VAT; they account for it themselves under the reverse charge.
Frequently asked questions
What is an AI voice agent for IT support?
An AI voice agent handles IT support phone calls automatically. When an employee calls the helpdesk, the AI answers, authenticates the caller, understands the request, and resolves it by creating a ticket in your ITSM without any human involvement. AurionAI resolves 60% of L1 calls this way.
What is the difference between AurionAI and a chatbot?
A chatbot handles text only. AurionAI handles voice calls, chat, email, WhatsApp, and unified inbox in one platform. The AI Voice agent answers phone calls in real time, authenticates callers, and resolves requests without hold time or phone trees. On chat, a visitor who asks for a person is handed to an available agent who replies live, and the bot stops answering.
Does AurionAI replace my existing ITSM?
No. AurionAI connects on top of your existing HaloITSM, ServiceNow, Freshservice, or Jira Service Management. Nothing changes in your ITSM. You get AI voice and chat on top of what you already use.
How long does it take to deploy?
Most teams are live within 48 hours. Connect your ITSM, import your knowledge base, configure your voice agent, and go. No 6-month project, no IT department involvement required.
Where is my data hosted?
Your data is hosted in the EU on AWS Paris (eu-west-3). Some sub-processors, such as AI and speech providers, process data outside the EU. Call recordings are encrypted with AES256. AurionAI is GDPR-ready from day one.
What does the free plan include?
The free plan includes 25 AI voice minutes (a lifetime allowance), the full AI chat widget with live agent chat, email channel, unified inbox, help center, and all 6 ITSM integrations. No credit card required, no expiry.
What is the difference between Helpdesk and Voice + Helpdesk?
The Helpdesk plan (from 31 euros per seat per month, billed annually) covers AI chat with live agent chat, email, unified inbox and help center. Voice + Helpdesk (from 190 euros per month billed annually, one seat included, extra seats 31 euros) adds the AI phone agent with 450 voice minutes per month. Prices exclude VAT.
Your IT team didn't sign up to answer password resets
Start with the free plan. Add voice when you need it. No credit card, no commitment, no 6-month project.