# AurionAI

> AI helpdesk software that automates IT support across every channel.

## What is AurionAI?

AurionAI is AI helpdesk software that automates IT and customer service requests across every channel -- phone, chat, email, WhatsApp, help center, and unified inbox. It connects to your existing ITSM in 48 hours and resolves 60% of L1 requests without human intervention. Free to start, no credit card.

### Homepage Sections

- **Hero:** "AI helpdesk software that automates IT support across every channel" -- automates repetitive support requests before they reach your team across phone, chat, email and WhatsApp.
- **Problem:** "How to reduce IT support costs" -- 60% of support requests are repetitive and automatable, €15-25 average cost per human-handled L1 interaction, 48-hour setup time.
- **ICP Split:** Two-product positioning -- (1) "No helpdesk yet?" full AI helpdesk replaces email-based ticket management; (2) "Already using an ITSM?" adds AI voice and chat on top of existing HaloITSM, ServiceNow, Freshservice, or Jira.
- **Product Modules:** 6 channels -- AI Voice Agent (sub-second, 11 languages), AI Chat Widget (embeddable), WhatsApp, Unified Inbox, Help Center, Email Channel.
- **Integrations:** 6 platforms, all free on every plan -- Freshservice, HaloITSM, ServiceNow, Jira SM, Freshdesk, Zendesk. No coding, no vendor lock-in.
- **How It Works:** 3 steps -- (1) Connect your ITSM in under 48 hours; (2) AI agent goes live across phone, chat, email, WhatsApp; (3) See everything in one unified inbox with transcripts, recordings, analytics.
- **Social Proof:** Testimonial placeholder -- IT team reduced tickets from 80/day to under 30.
- **FAQ:** 7 questions covering AI voice agents, chatbot differences, ITSM compatibility, deployment time, EU data hosting, free plan details, and plan differences.

### Meta

- Title: "AI Helpdesk Software & IT Support Automation | Aurion AI"
- Description: "Aurion AI resolves 60% of IT and customer service requests automatically by phone, chat, email and WhatsApp. Connects to HaloITSM, ServiceNow, Freshservice in 48h. Free to start."

## Helpdesk Features

- AI Voice Agent (sub-second latency, 11 languages, 38 tools)
- AI Chat Widget (embeddable JavaScript, works on any site)
- Unified Inbox (all channels in one place)
- Help Center (branded knowledge base with end-user ticket portal)
- Email Channel (AI reads, classifies, drafts replies)
- WhatsApp Channel (Business API, templates, rich media)
- Meeting Scheduler (Google/Outlook integration)
- Contacts & Companies CRM (sync from Freshdesk/Zendesk)

## AI Intelligence

- Auto-classification (category, priority, topic with confidence scores)
- Smart routing (skills-based, workload-balanced, shift-aware)
- Autonomous AI answers (RAG pipeline, allowlists)
- AI Copilot (reply suggestions, KB linking)
- Sentiment analysis (per-conversation and per-message)

## Workflow Automation

- Visual BPMN workflow builder (React Flow canvas)
- Event, time, SLA, and webhook triggers
- Conditional branching with loops
- 25+ action types (assign, notify, email, HTTP, escalate)
- SLA management with breach escalation
- CSAT surveys (auto post-resolution)

## Integrations (all free, all plans)

ITSM: Freshservice, HaloITSM, ServiceNow, Jira Service Management
Customer Service: Freshdesk, Zendesk

## Pricing

- Free: EUR 0/month (25 voice min, AI chat widget, help center, all integrations, no credit card, forever)
- Helpdesk: EUR 24/seat/month (all chat channels, unified inbox, email channel, 50 KB articles included, all integrations free)
- Voice + Helpdesk: EUR 223/month incl. 1 seat, extra seats EUR 24/seat/month (full helpdesk, 200 voice min/month, 50 KB articles included, AES256 recordings, all integrations free)
- Enterprise: Custom pricing (unlimited voice, unlimited seats, custom SLA, SSO/SAML, 24/7 priority support)
- Save 20% with annual billing

## Links

- Website: https://aurionai.net
- Helpdesk: https://aurionai.net/platform/
- AI Voice: https://aurionai.net/voice-ai/
- Features Hub: https://aurionai.net/features/
- AI Voice Features: https://aurionai.net/features/ai-voice/
- Helpdesk Features: https://aurionai.net/features/helpdesk/
- AI Intelligence Features: https://aurionai.net/features/ai/
- Automation Features: https://aurionai.net/features/automation/
- Integration Features: https://aurionai.net/features/integrations/
- Security Features: https://aurionai.net/features/security/
- Analytics Features: https://aurionai.net/features/analytics/
- Mobile Features: https://aurionai.net/features/mobile/
- For IT Teams: https://aurionai.net/for/it-teams/
- For Customer Service: https://aurionai.net/for/customer-service/
- For MSPs: https://aurionai.net/for/msps/
- Pricing: https://aurionai.net/pricing/
- Integrations: https://aurionai.net/integrations/
- Customers: https://aurionai.net/customers/
- Mobile App: https://aurionai.net/mobile-app/
- Blog: https://aurionai.net/blog/
- Demo: https://aurionai.net/demo/
- Contact: https://aurionai.net/contact/
- vs Freshdesk: https://aurionai.net/vs/freshdesk/
- vs Zendesk: https://aurionai.net/vs/zendesk/
- vs Intercom: https://aurionai.net/vs/intercom/
- vs Help Scout: https://aurionai.net/vs/helpscout/
- vs HubSpot Service Hub: https://aurionai.net/vs/hubspot-service-hub/
- vs Front: https://aurionai.net/vs/front/
- Full documentation for LLMs: https://aurionai.net/llms-full.txt