IT support from your pocket
Aurion.AI Support gives every employee instant access to AI-powered IT help — voice calls, ticket tracking, and self-service — right from their phone.
Included in all Aurion.AI plans. No extra cost.
For employees
Call IT in one tap
No phone number to remember, no hold music. Tap the call button and talk to your AI support agent instantly over WebRTC.
Track your tickets
See all your open tickets, filter by status, search by subject. Know exactly where your request stands without emailing the help desk.
Reply with photos and files
Snap a screenshot of the error, attach a document, reply directly from the ticket thread. No more describing things over the phone.
Get notified instantly
Push notifications when your ticket gets a response. No more checking email or refreshing the portal.
For IT teams
Zero deployment
Employees download from the App Store or Google Play. No MDM enrollment, no custom APK, no IT involvement required.
SSO out of the box
Google, Azure AD, Okta, or magic link. Employees sign in with existing corporate credentials. No separate account to manage.
Multi-tenant ready
MSPs and multi-org environments supported. Employees pick their organization at first launch. Tenant isolation handled automatically.
Offline resilience
Works in buildings with spotty connectivity. Tickets and replies are cached locally and synced automatically when back online.
Key features
One-tap AI voice calls
LiveKit WebRTC — same AI agent, same sub-second latency, same 31 ITSM tools. No phone number needed.
Ticket management
View, filter, and search all your tickets. See full conversation threads with chat-style bubbles.
Rich replies
Reply to tickets with text, photos (camera or library), and file attachments. Inline image previews in the thread.
Push notifications
Real-time alerts when agents respond to your tickets. Deep links straight to the ticket detail.
Offline mode
Browse cached tickets and queue replies when disconnected. Automatic sync when connectivity returns. Text replies sent even offline.
SSO authentication
Google, Azure AD, Okta, email/password, or magic link. Organization selection for multi-tenant environments.
How it works
Download
Get Aurion.AI Support from the App Store or Google Play. Free with all Aurion.AI plans.
Sign in
Use your corporate SSO (Google, Azure AD, Okta) or a magic link. Select your organization if prompted.
Call or browse
Tap the call button to talk to your AI agent. Or browse your tickets, reply, and attach files.
Security & privacy
EU-hosted
All data stored in AWS Paris (eu-west-3). GDPR-ready.
Encrypted
TLS in transit, AES-256 at rest. Secure token storage on device.
No data on device
Tickets are fetched on demand, not stored permanently. Secure cache cleared on logout.
Tenant isolated
Row-Level Security in PostgreSQL. Dedicated Kubernetes pods. Your data never touches another tenant's.
Frequently asked questions
Is the mobile app included in my plan?
Yes. The Aurion.AI Support app is included at no extra cost in all plans — Free, Starter, Pro, and Enterprise.
Does the mobile app use my voice minutes?
Yes. Voice calls from the mobile app use the same voice minute allowance as phone and WebRTC calls.
Do I need to configure anything for the mobile app?
No. If your Aurion.AI tenant is set up, employees can download the app and sign in immediately. SSO is configured at the tenant level.
Can employees use the app without a phone number?
Yes. The mobile app uses WebRTC for voice calls — no phone number or SIP trunk needed. Employees just need an internet connection.
What about BYOD / unmanaged devices?
The app works on any iOS or Android device. No MDM enrollment required. Authentication is handled via SSO or magic link, and no sensitive data is stored permanently on the device.
Is the app available in all 6 languages?
The app interface follows the tenant's language configuration. Voice calls support all 6 languages with automatic detection, same as phone calls.
Give every employee an IT support agent in their pocket
Included in all Aurion.AI plans. Download Aurion.AI Support and make your first AI-powered IT support call today.