Integrations

AurionAI integrates with 6 ITSM and customer service platforms via open MCP. ITSM and CS tools for tickets, KB, service catalog, and customer conversations. No vendor lock-in.

All integrations free — every plan, including Free

Using AurionAI as your helpdesk? Integrations connect your AI agent to ITSM and customer service tools behind the scenes.

Learn about the helpdesk

ITSM Platforms

Freshservice

Available

Full integration with Freshservice ITSM — tickets, KB, assets, approvals, changes, and CMDB.

HaloITSM

Available

Full integration with HaloITSM — tickets, KB, categories, approvals, changes, and assets.

ServiceNow

Available

Full integration with ServiceNow ITSM — tickets, KB, assets, approvals, changes, and CMDB.

Jira Service Management

Available

Full integration with Jira Service Management — tickets, KB, approvals, changes, and SLA tracking.

Customer Service Platforms

Beyond ITSM, AurionAI handles customer service calls via Freshdesk and Zendesk. CS tools with phone and email-based caller verification, per-integration personality, and automatic caller routing.

Freshdesk

Available

Full integration with Freshdesk — tickets, contacts, conversations, knowledge base, and customer context. Phone + email authentication.

Zendesk

Available

Full integration with Zendesk Support — tickets, contacts, conversations, knowledge base, and customer context. Phone + email authentication.

ITSM + CS Tools via MCP

AurionAI uses the Model Context Protocol (MCP) — an open standard for AI tool integration. The MCP provider implements the tools below. The voice agent uses the ticket, knowledge base, service catalog and escalation tools; approval, change, asset and problem-linking tools are not yet enabled for voice.

Create ticket

Update ticket

Close ticket

Reopen ticket

Get ticket history

Reassign ticket

Search KB articles

Get KB article details

List groups

Create service request

Get service catalog

Create approval request

Get approval status

Get pending approvals

Create change request

List change requests

Get change status

Search known errors

Link incident to problem

Search assets

Get asset relationships

Report asset issue

Technology Stack

Twilio

SIP trunking — connects phone calls to AurionAI

Voice transport

Real-time communication — voice rooms and audio streaming

Speech-to-text

Converts caller speech to text with high accuracy

Neural TTS

Text-to-speech — neural voice synthesis in 10 languages

AI reasoning

Understands intent, decides tools, formulates responses

AWS (Paris)

Infrastructure — EU-hosted Kubernetes, S3, and RDS

AurionAI Support (iOS & Android)

Mobile app — AI voice calls, ticket management, and self-service for end-users

Open Architecture. No Lock-In.

AurionAI's MCP sidecar uses JSON-RPC 2.0 over stdin/stdout. Adding a new ITSM provider means implementing the MCP tool interface — not rebuilding the voice pipeline. Your choice of ITSM platform is always yours.

See integrations in action

Book a 15-minute demo and watch AurionAI create tickets, search your KB, and resolve issues — live.

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