Customer support that never sleeps. Across every channel.
AI-powered voice, chat, email, and widget support. Freshdesk and Zendesk integration. 11 languages, sub-second response, 24/7 availability.
Customer service at scale is hard
Tickets pile up, customers wait, agents churn. These are the problems that keep CS leaders up at night.
Missed calls
Customers call outside business hours and get voicemail. By the time you call back, they've already churned or complained publicly.
Slow first response
Average first-response time in CS is 12 hours. Customers expect minutes. The gap costs you CSAT and retention.
Global customer base
Your customers speak 11 different languages but your team speaks 2. You lose context, nuance, and trust in every translation.
No visibility
You don't know which topics drive the most tickets, which articles deflect the most issues, or what your real resolution rate is.
Channel sprawl
Phone, email, chat, widget, WhatsApp — every channel is a separate workflow. Agents context-switch constantly and nothing is unified.
Agent burnout
Repetitive questions, angry customers, and no time for complex issues. Your best agents leave for less stressful roles.
How AurionAI works for CS teams
Customer reaches out on any channel. AI resolves the issue or creates a ticket. All in under a second.
Customer reaches out
Phone call, chat widget, email, or WhatsApp. The AI agent is always available, always instant.
AI identifies and reasons
Automatic caller identification via phone or email. Claude or GPT reasons about the request with full context.
Issue resolved
7 CS tools: search tickets, create tickets, look up contacts, search KB, update status. Real actions, not canned replies.
Follow-up handled
CSAT survey sent automatically. Ticket updated. Notification digest emailed to the team. Nothing falls through the cracks.
One AI agent, every channel
Same AI, same knowledge base, same tools — regardless of how the customer reaches you.
Voice
Sub-second AI voice calls via phone, mobile app, or website widget. 11 languages with automatic detection.
Chat
Embeddable chat widget for your website or intranet. AI-powered responses with KB article suggestions.
Incoming emails parsed, triaged, and responded to by AI. Ticket created automatically.
AI support over WhatsApp Business. Same tools, same KB, new channel.
Integrates with your CS platform
Bidirectional sync with Freshdesk and Zendesk. Tickets, contacts, KB articles — all in real time.
Freshdesk
Full Freshdesk integration: tickets, contacts, KB, status mapping, and rate-limited API with retry.
7 CS tools
Zendesk
Zendesk integration: tickets, users, Help Center, comments, and role-based contact filtering.
7 CS tools
Key numbers
24/7
Always available
<1s
First response time
10
Languages supported
7
CS tools per platform
Give every customer an instant answer
AI that resolves, not just deflects. Start free with 25 minutes — no credit card, no commitment.