One platform. Many clients. Zero compromise.
Multi-tenant AI support built for managed service providers. Per-client isolation, fleet management, ops console, and per-client branding — at scale.
MSP-specific challenges
Managing support for multiple clients means multiplying every operational problem. These are the ones that don't scale.
Client isolation
Every client needs their own data, their own configuration, and their own SLAs. Sharing infrastructure is a liability.
Configuration sprawl
Different ITSM platforms, different KB articles, different voice personas per client. One-size-fits-all doesn't work.
Branding requirements
Clients want their name, their colors, their voice persona. White-labeling support tools is expensive and fragile.
Fleet operations
Rolling out updates across 50+ tenants is a manual nightmare. One misconfiguration breaks a client's support line.
Onboarding speed
Provisioning a new client should take minutes, not days. Template-based setup is essential at scale.
Visibility across clients
You need one dashboard to see every client's health, usage, and issues — without logging into each one.
Built for multi-tenant operations
Every feature designed from the ground up for managed service providers running dozens or hundreds of tenants.
Per-tenant isolation
Each client's data is isolated with PostgreSQL Row-Level Security, and its credentials are encrypted. No data leaks between tenants.
Ops console
Super-admin dashboard with fleet-wide visibility. Pod health, usage metrics, and configuration — all in one place. Azure AD SSO.
Per-client branding
Voice persona, language, ITSM platform, KB, and widget appearance configured independently per tenant.
Fleet rollout
Rolling updates across all tenants with pause, resume, cancel, and rollback. One API call to update the fleet.
Enterprise-grade isolation
Every client's data is isolated at the infrastructure, database, and application layers.
Row-Level Security isolation
Every query runs under PostgreSQL Row-Level Security scoped to the tenant, so one client's data is never visible to another.
Row-Level Security
PostgreSQL RLS enforces tenant_id on every query. No application-level filtering — the database enforces it.
Encrypted credentials
ITSM API keys encrypted with AWS KMS envelope encryption. Keys never stored in plaintext.
Audit logging
Every configuration change, login attempt, and API call logged with tenant context for compliance.
Platform at a glance
4
ITSM platforms supported
SIP + WebRTC
Phone, widget and app voice
10
Languages
EU
Hosted in AWS Paris
Supported ITSM platforms
Freshservice
Available
HaloITSM
Available
ServiceNow
Available
JSM
Available
Scale your MSP with AI support
One platform for all your clients. Per-tenant isolation, fleet management, and zero operational overhead. Contact our sales team.