Automate L1 support. Free your team for real work.
AurionAI resolves password resets, VPN issues, and printer problems automatically. Your IT team handles the work that actually needs a human.
The L1 support trap
Your skilled engineers are stuck answering the same questions every day. These problems cost time, morale, and money.
Phone queue overload
Employees wait 10+ minutes for simple requests. Productivity drops, frustration rises, and your team burns out handling repetitive calls.
Repetitive tickets
Password resets, VPN access, printer issues — the same 20 problems generate 80% of your ticket volume, every single week.
After-hours gaps
When your team clocks out, support stops. Night shifts and remote workers across time zones have no one to call.
Scaling bottleneck
Hiring another L1 agent takes months and costs EUR 40K+/year. Your queue grows faster than your headcount.
Multilingual requests
Employees call in French, Dutch, German, Spanish — and your team only speaks two of those. Requests get lost in translation.
Inconsistent responses
Different agents give different answers to the same question. No standard process, no consistent resolution quality.
How AurionAI works for IT teams
Employee calls in. AI answers right away. Issue resolved or ticket created. No hold time, no phone tree.
Employee calls
Phone, mobile app, or voice widget. The AI agent picks up instantly — no IVR, no queue.
AI understands
Speech-to-text, then Claude or GPT reasons about the request. Detects language automatically.
Action taken
ITSM tools: search KB, create ticket, check ticket status, walk through fixes, escalate. All via MCP.
Caller gets an answer
Neural text-to-speech responds in the caller's language. Streamed, low-latency voice. Natural conversation.
Works with your ITSM platform
Same tools, same AI capabilities — regardless of which ITSM you run.
Freshservice
Full integration with Freshservice incidents, service requests, KB, and service catalog.
Full tool set available
HaloITSM
HaloITSM support with ticket types, categories, and four-tier classification.
Full tool set available
ServiceNow
ServiceNow incidents, service catalog, and knowledge base via OAuth or Basic auth.
Full tool set available
Jira Service Management
Jira Service Management with ADF, Confluence KB, and service desk routing.
Full tool set available
Key numbers
60%
L1 calls resolved by AI
4
ITSM platforms supported
24/7
Always available
10
Languages supported
Stop wasting your team on password resets
Let AurionAI handle the repetitive calls. Your engineers focus on the work that matters. Start free — 25 minutes, no credit card.