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AI Voice Agent
450 voice min/month
- 450 voice minutes/month
- Real-time AI Voice conversations
- 10 voice languages, auto-detected
- ITSM + CS tools via MCP
- Call recordings (AES256)
- 50 KB articles included
- 5 GB recording storage
- Analytics dashboard
- Email support (24h SLA)
€0.35/min (Starter) · €0.30/min (Pro) overage
Start TrialHelpdesk
Per seat, all features
per seat
- AI Chat Widget
- Live chat with your agents (waiting list, transfer, rating)
- Unlimited AI resolutions (fair use)
- AI Copilot included
- Unified Inbox
- Help Center
- Email Channel
- 50 KB articles included
- Per-seat pricing
- All ITSM & CS integrations
- Basic analytics
Voice + Helpdesk
450 min + 1 seat incl., extra seats €31/seat
- Full helpdesk (all channels)
- Live chat with your agents (waiting list, transfer, rating)
- Unlimited AI resolutions (fair use)
- AI Copilot included
- 450 voice minutes/month
- 50 KB articles included
- Per-seat pricing
- All ITSM & CS integrations
- Call recordings (AES256)
- 5 GB recording storage
- Analytics dashboard
- Email support (24h SLA)
€0.35/min (Starter) · €0.30/min (Pro) overage
Start TrialEnterprise
From €2,500/month, custom SLA
- Everything in Pro
- Minimum 10,000 min/month at €0.25/min
- Unlimited recording storage
- Unlimited seats
- Unlimited KB articles
- Custom SLA
- SSO (Google, Microsoft, Okta)
- Dedicated success manager
- Custom integrations
- 24/7 priority support
Prices exclude VAT. VAT is calculated at checkout based on your billing country. EU businesses outside Belgium that enter a valid VAT number at checkout are not charged VAT; they account for it themselves under the reverse charge.
Add-ons & Overage
Pay only for what you need. Add-ons available on all paid plans.
from €0.30
per minute
Overage Minutes
Beyond your plan allowance. Calls are never cut off mid-conversation.
€10
per month
Phone Number
Dedicated inbound number via Twilio SIP. Local or toll-free available.
€5
per 10 GB / mo
Storage
Encrypted recording and attachment storage beyond your plan allowance.
€3
per article
KB Articles
Auto-refill in 10-article / €30 bundles beyond your plan's allowance.
Prices exclude VAT. VAT is calculated at checkout based on your billing country. EU businesses outside Belgium that enter a valid VAT number at checkout are not charged VAT; they account for it themselves under the reverse charge.
All plans include
Compare all features
See exactly what's included in each plan. Free has every Starter feature, with smaller limits, no call recording and community support. Pro and Enterprise raise the limits and add the features marked below.
| Feature | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| Plan limits | ||||
| Voice minutes | 25 (lifetime) | 450 / month | 1,330 / month | 10,000+ / month |
| KB articles included | 10 | 50 | 100 | Unlimited |
| Recording storage | 5 GB | 25 GB | Custom | |
| Workflows (drafts included) | 20 | 20 | 25 | 100 |
| Workflow runs per billing period | 2,000 | 2,000 | 5,000 | Unlimited |
| AI Voice | ||||
| AI voice calls (SIP, WebRTC, mobile app) | ||||
| 10 voice languages with auto-detection | ||||
| Caller authentication (name + badge) | ||||
| Call recording (AES256) | ||||
| Custom voice personality | ||||
| Helpdesk | ||||
| AI Chat Widget | ||||
| Live chat with your agents | ||||
| Unified Inbox | ||||
| Help Center (public KB portal) | ||||
| Email channel | ||||
| WhatsApp channel | ||||
| Help Center end-user login & ticket portal | ||||
| Contacts & Companies CRM | ||||
| Meeting Scheduler (Google/Outlook) | ||||
| Saved replies | ||||
| @agent mentions & KB linking in notes | ||||
| Conversation time tracking | ||||
| AI Intelligence | ||||
| Auto-classification (category, priority, topic) | ||||
| Smart routing (skills, workload, shift-aware) | ||||
| Autonomous AI resolution | ||||
| AI Copilot (reply suggestions) | ||||
| Sentiment analysis (per-conversation & message) | ||||
| Custom LLM configuration (provider and model) | ||||
| Workflow Automation | ||||
| Visual workflow builder | ||||
| Event, time, and SLA triggers | ||||
| Conditional branching and loops | ||||
| 25+ action types (assign, notify, HTTP, email…) | ||||
| SLA management & breach escalation | ||||
| OLA policies (internal team targets) | ||||
| CSAT surveys (auto post-resolution) | ||||
| Choice of AI model per workflow step | ||||
| Integrations | ||||
| 4 ITSM integrations (Freshservice, HaloITSM, ServiceNow, JSM) | ||||
| 2 CS integrations (Freshdesk, Zendesk) | ||||
| ITSM + CS tools via MCP | ||||
| Developer REST API | ||||
| Webhooks | ||||
| API key management | ||||
| Your own Twilio account | ||||
| Analytics | ||||
| Analytics dashboard | ||||
| CSAT analytics | ||||
| Agent performance analytics | ||||
| Help Center deflection analytics | ||||
| Analytics export | ||||
| KB analytics (article views, helpfulness) | ||||
| SLA analytics (compliance, trends, breaches) | ||||
| Security & Compliance | ||||
| EU data residency (AWS Paris, eu-west-3) | ||||
| GDPR-ready infrastructure | ||||
| PostgreSQL Row-Level Security | ||||
| Attachment malware scanning (ClamAV) | ||||
| AWS Secrets Manager for API keys | ||||
| GDPR data export | ||||
| SSO (Google, Microsoft, Okta) | ||||
| Mobile & Widget | ||||
| Mobile app (iOS & Android) | ||||
| Mobile app in 11 languages | ||||
| Voice Widget embed | ||||
| Widget dark mode | ||||
| Widget quick action chips | ||||
| Widget admin configuration | ||||
| Support | ||||
| Community support | ||||
| Email support (24h SLA) | ||||
| Priority support (8h SLA) | ||||
| Dedicated success manager | ||||
| Custom integrations | ||||
| 24/7 priority support |
Frequently asked questions
Is AI Voice really free?
Yes. The AI Voice Free plan is free forever and includes 25 voice minutes as a lifetime allowance — no credit card, no time limit. Upgrade to Starter (450 min) or Pro (1,330 min) when you need more.
Can I switch between plans?
Yes, upgrade or downgrade at any time. Your history and configuration carry over. AI Voice is simply added on top of your helpdesk when you move to a bundle plan.
Are integrations really free on all plans?
Yes. Freshservice, HaloITSM, ServiceNow, Jira SM, Freshdesk, and Zendesk integrations are included at no extra cost on every plan.
How does annual billing work?
Annual billing saves you 20% compared to monthly. You pay for 12 months upfront at the discounted rate. Cancel anytime — unused months are not refunded.
What happens if I exceed my limits?
Voice overage is billed at €0.35/minute on Starter and €0.30/minute on Pro, bought in 100-minute packs. KB articles beyond your plan's allowance are €3 per article via auto-refill bundles. You receive warnings at 80% and 95% usage. Calls are never cut off mid-conversation. Prices exclude VAT.
Where is my data hosted?
Our platform and database run in AWS Paris (eu-west-3). Some sub-processors, such as AI and speech providers, process data outside the EU. GDPR-compliant by design.
How many seats are included?
Helpdesk is priced per seat at €31/seat/month billed annually. Bundle plans include 1 helpdesk seat in the base price — additional seats are €31/seat/month billed annually. Enterprise plans include unlimited seats. Free plans include 10 seats. Prices exclude VAT.
Start free with 25 voice minutes. Upgrade when ready.
AI Voice Free includes 25 voice minutes (lifetime), free forever. No credit card required.