Know exactly how your AI agent is performing
Real-time dashboards for conversations, sentiment, CSAT, SLA compliance, agent performance, help center deflection, and LLM cost tracking.
What's new
CSAT surveys
Automatic post-conversation CSAT surveys sent 1-24 hours after resolution. Configurable delay and channel.
Sentiment analysis
Sentiment scoring on chat and email conversations. Track frustration, satisfaction, and escalation triggers.
Help Center deflection tracking
See how many support requests are resolved by self-service articles before reaching the AI agent or a human.
LLM usage dashboards
Per-tenant and per-model token usage, daily cost aggregation, and quota monitoring with alert thresholds.
Notification digests
Batched email digests with quiet-hour awareness. No more alert fatigue — get a summary every 30 minutes.
Analytics & reporting
Every conversation, every resolution, every cost — tracked and visualized in real time.
Data-driven support, not guesswork
See exactly what your AI agent resolves, where it struggles, and how much it costs. Included in all plans.