Know exactly how your AI agent is performing
Real-time dashboards for conversations, sentiment, CSAT, SLA compliance, agent performance, help center deflection, and LLM cost tracking.
What's new
CSAT surveys
Automatic post-conversation CSAT surveys sent 1-24 hours after resolution. Configurable delay and channel.
Sentiment analysis
Real-time caller sentiment scoring during conversations. Track frustration, satisfaction, and escalation triggers.
Help Center deflection tracking
See how many support requests are resolved by self-service articles before reaching the AI agent or a human.
LLM usage dashboards
Per-tenant and per-model token usage, daily cost aggregation, and quota monitoring with alert thresholds.
Notification digests
Batched email digests with quiet-hour awareness. No more alert fatigue — get a summary every 30 minutes.
Analytics & reporting
Every conversation, every resolution, every cost — tracked and visualized in real time.
Data-driven support, not guesswork
See exactly what your AI agent resolves, where it struggles, and how much it costs. Included in all plans.