AI that understands, routes, and resolves
Every conversation is automatically classified, routed to the right team, and resolved by AI when possible — with a copilot for your agents when it is not.
What's new in AI Intelligence
New
Auto-classification
AI reads every incoming ticket and assigns category, priority, and type — instantly and accurately.
New
Smart routing
Tickets are automatically routed to the right team or agent based on content, skills, and workload.
New
Autonomous AI resolution
The AI resolves common issues end-to-end using your knowledge base and tools — no human needed.
New
AI Copilot
For issues the AI cannot resolve alone, it drafts replies and suggests next steps for your agents.
New
Sentiment analysis
Real-time detection of customer frustration, urgency, and satisfaction — with automatic escalation.
Let AI handle the repetitive work
See how auto-classification, routing, and autonomous resolution reduce your team's workload.