AI Voice — the superpower
The same AI agent that handles your chat and email also answers phone calls. Real conversations, not phone trees. Real-time in 10 languages.
From call to resolution in real time
Six steps. One AI agent. Works for IT support and customer service.
Call Comes In
Someone calls — employee or customer
Via SIP trunking, WebRTC widget, or the AurionAI mobile app. The AI routes the call and begins listening.
LiveKit SFU | SIP Trunking | WebRTC
AI Listens
Speech to text in real time
Speech-to-text (OpenAI or Groq, configurable per tenant) with semantic turn detection. The AI waits for the caller to finish speaking before responding.
OpenAI or Groq STT | Semantic VAD | Qwen2.5-0.5B
AI Authenticates
Identity verified, access granted
ITSM callers: name + badge ID with 3-attempt lockout. Customer service callers: phone number lookup + email confirmation. The AI adapts automatically.
Fuzzy matching | bcrypt | Rate limiting
AI Resolves
Real actions, not scripted answers
ITSM and customer service tools via MCP protocol. Create and update tickets, search knowledge bases, walk through KB fixes, submit service catalog requests — all through natural voice.
LLM | MCP JSON-RPC 2.0 | ITSM + CS tools
AI Responds
Natural voice, streamed
Neural text-to-speech generates a natural voice response. Cartesia TTS with automatic language detection across 10 languages.
Cartesia TTS | 10 languages | streaming
Everything Logged
Full visibility, full control
Complete transcript, encrypted recording, tool calls, resolution outcome, and analytics. All available in your admin dashboard.
AES256 encryption | Analytics | Recordings
One agent, two modes
| Aspect | IT Support Mode | Customer Service Mode |
|---|---|---|
| Callers | Employees | External customers |
| Authentication | Name + Badge ID | Phone + Email |
| Tools | ITSM tools | CS tools |
| Personality | Professional, efficient | Warm, empathetic |
| Platforms | Freshservice, HaloITSM, ServiceNow, Jira SM | Freshdesk, Zendesk |
AI Voice by the numbers
24/7
calls answered
10
languages with auto-detection
6
ITSM & CS platforms
Why voice still matters
Chatbots handle text. Phone trees frustrate callers. AurionAI does what neither can: real voice conversations that resolve issues in real time. No menus, no hold music, no transfers.
- 40% of support volume still comes through the phone
- Voice is 3x faster than typing for complex issues
- Callers prefer speaking to navigating chatbot flows
Add voice to your support
Start with the free helpdesk. Add AI Voice with a Starter or Pro bundle when your team is ready.