The AI helpdesk
One AI agent handles chat, email, and inbox conversations. Add a help center for self-service. Start free, scale with your team.
One AI agent. Every conversation.
AurionAI is not a collection of bots. It is one AI agent that understands your knowledge base, your tickets, your customers — and resolves issues across every channel with the same context and intelligence.
AI Chat Widget
Drop it on your site. Instant support.
A lightweight JavaScript widget that loads in under 2 seconds. Your AI agent answers questions, walks users through solutions, creates tickets, and hands off to human agents when needed. Fully brandable.
- Embeddable on any website or intranet
- AI-powered responses from your knowledge base
- Automatic ticket creation when AI cannot resolve
- Seamless handoff to human agents
Unified Inbox
Every conversation. One place.
Chat messages, emails, and voice transcripts flow into a single inbox. Assign to team members, tag by topic, track resolution time. AI suggests responses and auto-classifies incoming requests.
- All channels in one timeline
- AI-suggested replies for human agents
- Auto-classification and routing
- SLA tracking and team analytics
Help Center
Self-service before contact.
A branded, searchable knowledge base. AI suggests articles to visitors before they open a ticket. Categories, search, and SEO — all managed from your admin dashboard.
- Branded, public-facing knowledge base
- AI-suggested articles in chat widget
- Category management and rich editor
- SEO-optimized for Google discovery
Email Channel
Forward your mailbox. AI handles it.
Point your support email at AurionAI. Incoming messages are read, classified, and either resolved by AI or routed to the right team member with a draft reply.
- Automatic email parsing and classification
- AI-drafted replies for human review
- Ticket creation from email threads
- Thread tracking and follow-up automation
AI Resolutions
Resolve, do not deflect.
Every AI resolution is a real answer — not a link dump. The AI reads your knowledge base, understands the question, and delivers a specific, actionable response. When it cannot resolve, it creates a ticket with full context for your team.
100
free resolutions/month
<2s
average response time
60%
typical automation rate
Want voice too?
The same AI agent answers phone calls with sub-second latency. Add voice to any platform plan with a bundle upgrade.
Start building your helpdesk
Free tier includes chat widget and 100 AI resolutions per month. No credit card required.