Start free. Scale when you're ready.
Save 20% with annual billing. All integrations free on every plan. Cancel anytime.
AI Voice Agent
200 voice min/month
- 200 voice minutes/month
- Sub-second AI Voice conversations
- 11 languages, auto-detected
- 31 ITSM + 7 CS tools via MCP
- Call recordings (AES256)
- 5 GB recording storage
- Analytics dashboard
- Email support (24h SLA)
€0.05/min overage
Start TrialHelpdesk
Per seat, all features
per seat
- AI Chat Widget
- Unified Inbox
- Help Center
- Email Channel
- 1,000 AI resolutions/month
- Per-seat pricing (€14/seat/mo)
- All ITSM & CS integrations
- Basic analytics
Voice + Helpdesk
200 min + 1 seat incl., extra seats €11/seat
per seat
- Full helpdesk (all channels)
- 200 voice minutes/month
- Per-seat pricing (€14/seat/mo)
- All ITSM & CS integrations
- Call recordings (AES256)
- 5 GB recording storage
- Analytics dashboard
- Email support (24h SLA)
€0.05/min overage
Start TrialEnterprise
Unlimited everything, custom SLA
- Everything in Pro
- Unlimited voice minutes
- Unlimited recording storage
- Unlimited seats
- Custom SLA
- SSO/SAML
- Dedicated success manager
- Custom integrations
- 24/7 priority support
Add-ons & Overage
Pay only for what you need. Add-ons available on all paid plans.
€0.05
per minute
Overage Minutes
Beyond your plan allowance. Calls are never cut off mid-conversation.
€0.02
per resolution
Extra AI Resolutions
Beyond your plan's AI resolution limit. For helpdesk users who need more than 1,000/mo.
€10
per month
Phone Number
Dedicated inbound number via Twilio SIP. Local or toll-free available.
€120
per month
Extra Pod
Additional dedicated compute pod for higher concurrency and redundancy.
All plans include
Compare all features
See exactly what's included in each plan. All features listed below are included from Starter — the main distinctions are Free vs paid and infrastructure tier.
| Feature | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| AI Voice | ||||
| AI voice calls (SIP, WebRTC, mobile app) | ||||
| 11 languages with auto-detection | ||||
| Caller authentication (name + badge) | ||||
| Call recording (AES256) | ||||
| Dedicated voice pods (auto-scaling) | ||||
| Custom voice personality | ||||
| Helpdesk | ||||
| AI Chat Widget | ||||
| Unified Inbox | ||||
| Help Center (public KB portal) | ||||
| Email channel | ||||
| WhatsApp channel | ||||
| Help Center end-user login & ticket portal | ||||
| Contacts & Companies CRM | ||||
| Meeting Scheduler (Google/Outlook) | ||||
| Saved replies | ||||
| @agent mentions & KB linking in notes | ||||
| Conversation time tracking | ||||
| AI Intelligence | ||||
| Auto-classification (category, priority, topic) | ||||
| Smart routing (skills, workload, shift-aware) | ||||
| Autonomous AI resolution | ||||
| AI Copilot (reply suggestions) | ||||
| Sentiment analysis (per-conversation & message) | ||||
| Workflow Automation | ||||
| Visual workflow builder | ||||
| Event, time, and SLA triggers | ||||
| Conditional branching and loops | ||||
| 25+ action types (assign, notify, HTTP, email…) | ||||
| SLA management & breach escalation | ||||
| CSAT surveys (auto post-resolution) | ||||
| Integrations | ||||
| 4 ITSM integrations (Freshservice, HaloITSM, ServiceNow, JSM) | ||||
| 2 CS integrations (Freshdesk, Zendesk) | ||||
| 38 MCP tools | ||||
| Developer REST API | ||||
| Webhooks | ||||
| API key management | ||||
| Analytics | ||||
| Analytics dashboard | ||||
| Sentiment & CSAT analytics | ||||
| Agent performance analytics | ||||
| Help Center deflection analytics | ||||
| Advanced analytics + export | ||||
| Security & Compliance | ||||
| EU data residency (AWS Paris, eu-west-3) | ||||
| GDPR-ready infrastructure | ||||
| PostgreSQL Row-Level Security | ||||
| Per-tenant Kubernetes isolation | ||||
| Attachment malware scanning (ClamAV) | ||||
| AWS Secrets Manager for API keys | ||||
| GDPR data export | ||||
| SSO / SAML | ||||
| Mobile & Widget | ||||
| Mobile app (iOS & Android) | ||||
| Mobile app in 11 languages | ||||
| Voice Widget embed | ||||
| Widget dark mode | ||||
| Widget quick action chips | ||||
| Widget admin configuration | ||||
| Support | ||||
| Community support | ||||
| Email support (24h SLA) | ||||
| Priority support (8h SLA) | ||||
| Dedicated success manager | ||||
| Custom integrations | ||||
| 24/7 priority support |
Frequently asked questions
Is AI Voice really free?
Yes. The AI Voice Free plan gives you 25 voice minutes per month, forever — no credit card, no time limit. Upgrade to Starter (200 min) or Pro (1,000 min) when you need more.
What counts as an AI resolution?
An AI resolution is counted when the AI agent provides a substantive answer to a user question — through chat, email, or voice. Simple greetings and routing do not count.
Can I switch between plans?
Yes, upgrade or downgrade at any time. Your history and configuration carry over. AI Voice is simply added on top of your helpdesk when you move to a bundle plan.
Are integrations really free on all plans?
Yes. Freshservice, HaloITSM, ServiceNow, Jira SM, Freshdesk, and Zendesk integrations are included at no extra cost on every plan.
How does annual billing work?
Annual billing saves you 20% compared to monthly. You pay for 12 months upfront at the discounted rate. Cancel anytime — unused months are not refunded.
What happens if I exceed my limits?
Overage is billed at €0.05/minute for voice and €0.02/resolution for chat/email. You receive warnings at 80% and 95% usage. Calls are never cut off mid-conversation.
Where is my data hosted?
All infrastructure runs in AWS Paris (eu-west-3). Data never leaves the EU. GDPR-compliant by design.
How many seats are included?
Helpdesk is priced per seat at €14/seat/month (€11/seat/month with annual billing). Bundle plans include 1 helpdesk seat in the base price — additional seats are €14/seat/month (€11 annual). Enterprise plans include unlimited seats. Free plans include 1 seat.
Start free with 25 voice minutes. Upgrade when ready.
AI Voice Free includes 25 min/month, forever. No credit card required.