Transparent pricing. Start free.
Less than 5% of what one L1 support agent costs per year. Try Aurion.AI free, upgrade when you're ready.
Free
€0/month
Evaluating Aurion.AI with real calls
- 25 voice minutes (lifetime)
- 5 KB articles
- 1 ITSM integration
- 6 languages
- Caller authentication
- Shared infrastructure
- Community support
Starter
€199/month
Teams ready to automate L1 support
- 200 voice minutes/month
- 50 KB articles
- All ITSM integrations
- 6 languages
- Caller authentication
- Dedicated pod (auto-scaling 1-2)
- Call recording (AES256)
- WebRTC voice widget
- 3 SIP trunks
- Analytics dashboard
- Email support
€0.05/min beyond 200 min
Start TrialPro
€499/month
Organizations scaling voice AI
- 1,000 voice minutes/month
- Unlimited KB articles
- All ITSM integrations
- 6 languages
- Caller authentication
- Dedicated pods (auto-scaling 2-5)
- Call recording (AES256)
- WebRTC voice widget
- 3 SIP trunks
- Advanced analytics + export
- Enterprise ITIL tools
- Priority support (8-hour SLA)
€0.05/min beyond 1,000 min
Start TrialEnterprise
Custom
Large organizations with custom requirements
- Custom voice minutes
- Unlimited KB articles
- All ITSM integrations
- Custom pod allocation (3-10)
- Custom SLA
- Dedicated success manager
- SSO / SAML integration
- Custom data retention
- On-boarding assistance
- SLA guarantees
Add-ons & Overage
Pay only for what you need. Add-ons are available on Starter and Pro plans.
€0.05
per minute
Overage Minutes
Beyond your plan allowance. Calls are never cut off mid-conversation.
€10
per month
Phone Number
Dedicated inbound number via Twilio SIP. Local or toll-free available.
€120
per month
Extra Pod
Additional dedicated compute pod for higher concurrency and redundancy.
€3
per article
Extra KB Articles
Beyond your plan limit. One-time fee per article added to your knowledge base.
All plans include
Frequently asked questions
What counts as a voice minute?
A voice minute is measured from when the call connects to when it ends. Both caller speech and AI response time count. If a call lasts 3 minutes, that's 3 minutes from your allowance.
Can I switch plans anytime?
Yes. Upgrade instantly, downgrade at the end of your billing cycle. No long-term contracts on Starter or Pro.
What happens when I exceed included minutes?
Paid plans have soft caps with overage billing at €0.05/min. You're never cut off mid-call. The Free plan has a hard cap — calls are politely declined after 25 lifetime minutes.
Do you offer annual billing?
Yes. Annual billing saves 15% (Starter: €169/mo, Pro: €424/mo billed annually).
What ITSM systems do you support?
Freshservice and HaloITSM today. Our MCP architecture is provider-agnostic — new integrations are added regularly.
Is my data stored in the EU?
Yes. All infrastructure runs in AWS eu-west-3 (Paris). Call recordings, transcripts, and configuration data never leave the EU.
How long does setup take?
Most teams are live within a day. Connect your ITSM, configure your phone number, and Aurion.AI starts handling calls.
Is the mobile app included or an add-on?
The Aurion.AI Support mobile app is included in all plans at no extra cost — including the Free plan. Voice calls from the app use the same minute allowance as phone and WebRTC calls.
Start with 25 free minutes. No credit card.
See for yourself how Aurion.AI handles real IT support calls. Set up in minutes, not months.