Blog

Einblicke in Sprach-KI, IT-Support-Automatisierung, ITSM-Trends und Service-Desk-Effizienz.

Feb 14, 20263 Min. Lesezeit

Introducing Aurion.AI Support: IT Help in Your Pocket

Aurion.AI Support is our new mobile app for iOS and Android. Call your AI voice agent, track tickets, and attach photos — all from your phone. Available free on every plan.

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Feb 5, 20264 Min. Lesezeit

Why Voice AI Is the Next Frontier for IT Support Automation

Chat deflection solved the easy 60%. But 40% of IT support volume still arrives by phone. Voice AI closes the gap — here is how.

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Jan 28, 20264 Min. Lesezeit

MCP: The Open Standard That Prevents AI Vendor Lock-In for ITSM

Model Context Protocol lets AI agents integrate with any ITSM platform through a standard interface. Here is why that matters for IT teams.

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