AI helpdesk software that automates IT support across every channel
Automate repetitive support requests before they reach your team. AurionAI handles IT and customer service requests automatically by phone, chat, email and WhatsApp so your team focuses on work that actually needs them.
Connects to your existing ITSM in 48 hours. 60% of L1 requests resolved without human intervention. Free to start, no credit card.
EU-hosted · AWS Paris · GDPR-ready · 11 languages · HaloITSM · ServiceNow · Freshservice · Jira SM · Freshdesk · Zendesk
How to reduce support costs
Most cost reduction efforts focus on the wrong lever: better tools for your agents, more training, tighter SLAs. The volume problem stays untouched.
IT Support
Password resets, VPN access requests, ticket status checks, software installs. These requests require no expertise and no escalation. They arrive in volume every day and consume the majority of your team's time and budget.
Customer Service
Order status inquiries, refund requests, account updates, FAQ questions. Your agents answer the same questions hundreds of times a week. Each one costs the same as a complex case — but delivers none of the value.
When an AI agent handles the repetitive requests, your team focuses on the cases that actually need them.
60%
of support requests are repetitive and automatable
€15–25
average cost per human-handled L1 interaction
48 hours
average AurionAI setup time
Two products. One platform. Built for your team.
No helpdesk yet?
AurionAI replaces email-based ticket management with a full AI helpdesk including chat, email, unified inbox, and help center. Your team gets a real support platform in 48 hours, without a 6-month project.
Already using an ITSM?
AurionAI adds an AI voice and chat layer on top of your existing HaloITSM, ServiceNow, Freshservice, or Jira without replacing anything. Your phone calls and messages get handled automatically. Your ITSM stays exactly as it is.
One AI - Every channel. Phone, chat, email, WhatsApp and more
AI Voice Agent
Answers IT support calls automatically, in 11 languages
Real conversations with sub-second latency. The caller speaks naturally. AurionAI understands, authenticates, and resolves. No phone trees, no hold time.
AI Chat Widget
Instant support on any website or portal
Drop it anywhere. The AI answers questions, creates tickets in your ITSM, and hands off to a human only when genuinely needed. Fully brandable.
Email Channel
Processes your support inbox automatically
Forward your mailbox to AurionAI. It reads, classifies, drafts replies, and creates tickets. Your team reviews only what requires judgement.
Unified Inbox
Every conversation from every channel in one place
Voice, chat, email — one view. AI drafts replies, suggests article links, and surfaces relevant context on every message.
Help Center
Self-service before the ticket is submitted
A branded, SEO-indexed knowledge base with AI-suggested solutions. Reduces ticket volume before requests reach your team.
Same AI, where your customers already are
Connect your WhatsApp Business account. Your AI agent handles requests through WhatsApp with the same intelligence as every other channel, inside the same unified inbox.
Works with the tools you already use. No extra fees. No lock-in
All 6 integrations are free on every plan including the free plan. Connect your ITSM in under 48 hours. No coding required, no proprietary connectors, no vendor lock-in.
Live in 48 hours. Here's how it works.
Connect your tools
Link AurionAI to HaloITSM, ServiceNow, Freshservice, Jira, Freshdesk or Zendesk in under 48 hours. No coding, no migration, nothing changes in your existing tools.
Your AI agent goes live
Phone calls, chat messages, emails and WhatsApp conversations are handled automatically. The AI authenticates callers, resolves L1 requests, creates tickets, and escalates only when genuinely needed.
You see everything
Every call, chat, email and message in one unified inbox. Full transcripts, recordings, ticket history, and resolution analytics in real time.
Built for IT and customer service teams.
“We set up AurionAI in 2 days. Our IT team went from 80 tickets per day to under 30. The voice authentication alone removed our biggest compliance concern.”
Start free. Scale when you're ready.
Save 20% with annual billing. All integrations free on every plan. Cancel anytime.
Free
€0forever
- 25 voice minutes/month
- AI Chat Widget
- 100 AI resolutions/month
- 1 seat included
- No credit card required
Helpdesk
€11/seat/mo
- AI Chat Widget
- Unified Inbox
- Email Channel
- 1,000 AI resolutions/month
- All ITSM & CS integrations
Voice + Helpdesk
€170/mo (1 seat incl.)
- Full helpdesk (all channels)
- 200 voice minutes/month
- All ITSM & CS integrations
- Call recordings (AES256)
- Email support (24h SLA)
Enterprise
CustomContact sales
- Unlimited voice minutes
- Unlimited seats
- Custom SLA
- SSO / SAML
- 24/7 priority support
Save 20% with annual billing · All integrations free on every plan · Cancel anytime
Frequently asked questions
What is an AI voice agent for IT support?
An AI voice agent handles IT support phone calls automatically. When an employee calls the helpdesk, the AI answers, authenticates the caller, understands the request, and resolves it by creating a ticket in your ITSM without any human involvement. AurionAI resolves 60% of L1 calls this way.
What is the difference between AurionAI and a chatbot?
A chatbot handles text only. AurionAI handles voice calls, chat, email, WhatsApp, and unified inbox in one platform. The AI Voice agent answers phone calls with sub-second latency, authenticates callers, and resolves requests without hold time or phone trees.
Does AurionAI replace my existing ITSM?
No. AurionAI connects on top of your existing HaloITSM, ServiceNow, Freshservice, or Jira Service Management. Nothing changes in your ITSM. You get AI voice and chat on top of what you already use.
How long does it take to deploy?
Most teams are live within 48 hours. Connect your ITSM, import your knowledge base, configure your voice agent, and go. No 6-month project, no IT department involvement required.
Where is my data hosted?
Your data is hosted exclusively in the EU on AWS Paris (eu-west-3). Call recordings are encrypted with AES256. AurionAI is GDPR-ready from day one. Data sovereignty is built into the architecture, not added on top.
What does the free plan include?
The free plan includes 25 AI voice minutes per month, the full AI chat widget, email channel, unified inbox, help center, and all 6 ITSM integrations. No credit card required, no expiry.
What is the difference between Helpdesk and Voice + Helpdesk?
The Helpdesk plan (from 14 euros per seat per month) covers AI chat, email, unified inbox and help center. Voice + Helpdesk (from 199 euros per month plus 14 euros per seat) adds the AI phone agent with 200 voice minutes per month.
Your IT team didn't sign up to answer password resets
Start with the free plan. Add voice when you need it. No credit card, no commitment, no 6-month project.