Insights on voice AI, IT support automation, customer service trends, and support efficiency.
Aurion CS was built AI-first — not AI-added. From the copilot to voice calls to the knowledge base, every feature runs on the same AI engine. Here is what that means in practice.
An honest look at how Aurion CS stacks up against Freshdesk, Zendesk, Intercom, Help Scout, HubSpot Service Hub, and Front — on AI, voice, pricing, and features.
Omnichannel is not just having multiple channels. It is one AI, one inbox, one conversation thread — across voice calls, chat, email, and WhatsApp. Here is how Aurion CS delivers it.
AurionAI now integrates with Freshdesk for customer service. 7 CS tools handle tickets, contacts, conversations, and KB search — all by voice. Phone and email authentication.
AurionAI now integrates with Jira Service Management via MCP. Voice AI handles tickets, KB search, approvals, changes, and SLA tracking — 31 tools, zero custom code.
AurionAI now integrates with ServiceNow ITSM via MCP. 31 tools for tickets, KB, changes, assets, and approvals — all driven by voice AI. No custom code required.
AurionAI now integrates with Zendesk Support for customer service. 7 CS tools for tickets, contacts, conversations, and KB — all driven by voice AI. No IVR, no hold times.
AurionAI Support is our new mobile app for iOS and Android. Call your AI voice agent, track tickets, and attach photos — all from your phone. Available free on every plan.
Chat deflection solved the easy 60%. But 40% of IT support volume still arrives by phone. Voice AI closes the gap — here is how.
