Blog

Analyses sur l'IA vocale, l'automatisation du support IT, les tendances ITSM et l'efficacite du service desk.

Feb 14, 20263 min de lecture

Introducing Aurion.AI Support: IT Help in Your Pocket

Aurion.AI Support is our new mobile app for iOS and Android. Call your AI voice agent, track tickets, and attach photos — all from your phone. Available free on every plan.

mobile-appproduct-launchitsm

Feb 5, 20264 min de lecture

Why Voice AI Is the Next Frontier for IT Support Automation

Chat deflection solved the easy 60%. But 40% of IT support volume still arrives by phone. Voice AI closes the gap — here is how.

voice-aiitsmautomation

Jan 28, 20264 min de lecture

MCP: The Open Standard That Prevents AI Vendor Lock-In for ITSM

Model Context Protocol lets AI agents integrate with any ITSM platform through a standard interface. Here is why that matters for IT teams.

mcpitsmarchitecture