AI ticketing system
The IT ticketing system that sorts and routes every ticket for you
Every request becomes a ticket with a category, a priority and an owner. The AI answers what it can. Your team gets the rest, already sorted.
Tickets should not wait for someone to sort them
Every ticket sorted by hand
Someone reads each request, guesses the category and picks an owner before any real work starts.
SLA breaches you see too late
You find out a target was missed after it happened, not before.
The same requests come back
Password resets and "where is my ticket?" fill the queue and keep agents from harder work.
How AurionAI handles your tickets
Every ticket sorted on arrival
AI predicts category, priority, type and topic from the first message. High-confidence results apply automatically. Low-confidence results show as suggestions.
The right agent, every time
Skills-based routing matches each ticket to agent skills, workload and shifts, with a fallback to the team or manager queue.
Simple tickets answered by AI
AI answers high-confidence requests from your knowledge base, only in the categories you allow. For the rest, AI Copilot drafts the reply and your agent sends it.
Try it on your own support requests
From first request to resolved ticket
- 1
Connect your channels
Add the chat widget, your support email, WhatsApp or a phone number. Every request lands in one unified inbox.
- 2
Set your rules
Choose which categories the AI may answer. Set first-response and resolution targets with business hours and holiday calendars.
- 3
Let AI sort, route and watch SLAs
New tickets get a category, a priority and an owner. AurionAI checks for SLA breaches every 2 minutes and escalates automatically.
Zendesk and Freshdesk vs AurionAI
| Feature | Zendesk | Freshdesk | AurionAI |
|---|---|---|---|
| SLA management | SLA policies (Professional plan and above) | SLA policies (Pro plan and above) | Full SLA + OLA policies, escalation rules |
| Routing | Skills-based routing (Professional+) | Group-based assignment, skill-based (Pro+) | Skills-based, round-robin, load-balanced |
| AI copilot | Advanced AI add-on ($50/agent/mo) | Freddy Copilot add-on ($29-35/agent/mo) | Included, no AI add-on |
| AI that answers phone calls | No (Zendesk Talk routes calls to people) | No (Freshcaller is a separate product) | Built in, real-time voice |
| Pricing model | Per agent + add-ons | Per agent + AI add-ons | Per seat, AI included |
| Data hosting | US/EU/Australia data centers | US/EU/India/Australia data centers | EU-hosted (AWS Paris), GDPR-ready |
Try the helpdesk free for 15 days.
Free trial
€0 for 15 days
- Helpdesk: unified inbox and email channel
- AI chat widget with live agent chat
- No credit card required
Helpdesk
€31 /seat/mo billed annually (€39 monthly)
- AI chat widget and live agent chat
- Unified inbox and email channel
- All chat channels
- AI Copilot included
- Unlimited AI resolutions (fair use)
- 50 KB articles included
Prices exclude VAT. VAT is calculated at checkout based on your billing country. EU businesses outside Belgium that enter a valid VAT number at checkout are not charged VAT; they account for it themselves under the reverse charge.
See all plansProduct facts, not promises
- Platform and database in AWS Paris (eu-west-3)
- GDPR data export and per-tenant data isolation
- Call recordings encrypted with AES256 on paid voice plans
- AI voice agent in 10 languages, detected automatically
- Connects to HaloITSM, ServiceNow, Freshservice, Jira Service Management, Freshdesk and Zendesk
- All integrations free on every plan, including Free
Some sub-processors, such as AI and speech providers, process data outside the EU.
Questions before you start
What does it cost?
The helpdesk is free for 15 days, with no credit card. After that, paid plans are per seat with AI Copilot included. Cancel anytime.
How fast can we start?
Connect your channels and AurionAI creates tickets from new requests. Most teams are live within 48 hours, without a 6-month project.
Does the AI close tickets on its own?
AI answers high-confidence requests without a human, only in the categories you allow. On a call, the AI agent can add a note to a ticket or close a resolved one. A thank-you detector prevents false re-opens.
Does it work with the tools we already use?
Yes. AurionAI connects to Freshdesk, Zendesk, Freshservice, HaloITSM, ServiceNow and Jira Service Management. All integrations are free on every plan, including Free.
Where is our data stored?
Our platform and database run in AWS Paris (eu-west-3). Some sub-processors, such as AI and speech providers, process data outside the EU. You can export your data for GDPR requests, and each tenant's data is isolated.
Put AI on every ticket
Try the inbox, email and AI chat free for 15 days. No credit card.